Privacy Policy

Information we collect

We collect information you choose to provide when you contact us, request information, create a portal account, or work with us as a client. This may include your name, organization, email address, phone number, role, practice details, website address, service area, and notes about visibility goals or marketing campaigns.

When clients use the portal, we may store account activity, user roles, uploaded brand assets, draft content, reporting preferences, campaign notes, and visibility data used to prepare dashboards and recommendations.

Website and analytics data

Like most websites, we may collect basic technical information such as pages visited, browser type, device type, referring pages, approximate location, and timestamps. We use this information to understand website performance, improve the site, protect the service, and measure whether our own visibility work is effective.

How we use information

We use information to respond to inquiries, provide AI Authority Intelligence services, create reports, maintain client dashboards, support account access, improve website and portal functionality, and communicate about services or security matters.

For clients, we may use business information, public website data, search performance data, directory listings, social platform activity, and campaign records to analyze SEO and answer-engine visibility. Our goal is to identify visibility gaps, measure progress, and recommend topics or actions that can improve authority signals.

AI-assisted workflows

Intrepid Microsystems uses artificial intelligence tools to help analyze visibility, organize data, summarize patterns, and suggest topics or opportunities. We do not intentionally use client information to train public AI models. When AI tools are used, we limit the information shared to what is reasonably needed for the task and avoid sharing sensitive patient, client, or protected health information.

Clients should not upload protected health information, patient records, clinical notes, payment card data, or other highly sensitive personal information unless a written agreement explicitly permits it and appropriate safeguards are in place.

Information sharing

We do not sell personal information. We may share information with service providers that help us operate the website, send email, host the application, secure accounts, process analytics, or provide reporting tools. We may also share information when required by law, to protect our rights, to prevent abuse, or with your direction as part of providing services.

Security

We use reasonable technical and administrative safeguards to protect information, including account authentication, role-based access controls, and operational security practices. No website or online service can guarantee perfect security, but we work to reduce risk and improve safeguards as the platform matures.

Data retention

We retain information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, improve the platform, and support reporting history. Clients may request that inactive records or uploaded assets be removed, subject to legal, security, and operational requirements.

Your choices

You may contact us to request updates, corrections, or deletion of personal information we maintain about you. Portal users can update certain profile information from their account settings. Some information may need to be retained for security, billing, legal, or audit purposes.

Children's privacy

Our website and services are intended for businesses and professional organizations. They are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this privacy policy as our services, platform, or legal obligations change. The effective date will be updated when changes are made.

Contact

Questions about this privacy policy can be sent to solutions@intrepidmicrosystems.com or by calling (847) 773-5077.